Gleneagles Global Hospitals – The Global Experience
Gleneagles Global Hospital is an Indian healthcare brand that provides the latest advanced treatment, best in medical infrastructure and an unmatched devotion to clinical excellence. We have excelled in several amazing procedures and cater to the well-being of the patients both from India and abroad. Connect with our International Patient Relations to know more about our personalized, coordinated health care, and world-renowned medicinal solutions.
What we stand for
At Gleneagles Global Hospital we are responsible for providing the best clinical care to each and every patient.
With the help of modern technology, we, at Gleneagles Global Hospital, seek to enhance the well-being of the patient and improve healthcare as a sector.
Our sacred duty is to provide the best treatment to the patients. To provide this we go the additional mile and try to find the best cure for our patients.
The staff at Gleneagles Global Hospital is trained and ingrained with delivering the best of clinical intervention, and to remain steadfast in their services at all times.
We provide outstanding patient experience and strive to provide the best accommodations and facilities to our patients and their caregivers.
Transparency and Ethics
We provide our patients with all the information that they need and are completely open and honest with them. We uphold the highest standards of medical ethics.
Years of Clinical Excellence
Tertiary care facility with top-notch doctors and world class facilities.
Hospital to Perform
1st Heart Transplant in the state of erstwhile Andhra Pradesh and Telangana, 1st Bone Marrow Transplant in the erstwhile state of Andhra Pradesh and Telangana, 1st Twin Kidney Transplant in the erstwhile state of Andhra Pradesh and Telangana
The hospital is one of the largest of its kind in Hyderabad, Telangana.
Patients Treated Annually
Delivering the advanced treatments and care for the most challenging cases
Most Frequently Asked Questions
What kind of assistance does Gleneagles Global Hospital offer overseas patients?
We provide the best accommodation and facilities for international patients visiting our hospital in Hyderabad. Once you contact the hospital, our staff members will help you throughout your journey with us. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in Hyderabad.
Does Gleneagles Global Hospitals receive and treat a lot of overseas patients?
We have international patients coming from the Middle-East, Africa, South Asia as well as from Europe, and the US. We provide medical treatment to hundreds of overseas patients on a yearly basis.
Does Gleneagles Global Hospitals conduct any special clinics in overseas locations?
Yes, Gleneagles Global Hospital conducts several International Outreach Clinics during the course of a year to connect with patients in their respective cities. These clinics provide expert consultation in your location.
What are the other ways of connecting with doctors at Gleneagles Global Hospital?
Gleneagles Global Hospital allows patients to get in touch with their doctors via telemedicine and video conferences. Patients can send in their queries and reports via email and have an online consult.
Our commitment to patients across the Globe
For our international patients, we extend exceptional clinical excellence and hospital experience. We are located across major cities in India like Hyderabad, Mumbai, Bengaluru, and Chennai with good connectivity, offering the comfort of travel and stay at affordable prices We carter our patients with quality and timely medical care to give them an extraordinarily positive experience.
Gleneagles Global Hospital is the healthcare destination of choice for a great number of international patients coming to India. We offer advanced technology, vast research resources, and top-class options to our patients and aim to create a unique environment with well-mannered and friendly staff also pioneering medical procedures.
Supported by the high precision technologies, state-of-the-art equipment, and proficient facilities Gleneagles Global Hospital provides the most extensive range of medical facilities for people throughout the world.
Why Choose Us
We aim to convert distant medical possibilities to modern procedures, aiding our patients We are committed to fulfilling the health aspirations of citizens across the globe.
We provide best-in-the-class healthcare experience with our high-precision technologies and try to recommend non-invasive treatments to keep our patients at ease.
Personalized care is inherent in our DNA and we go to great lengths to ensure the well-being of our patients.
Journey to better health
We provide outstanding service for your better well-being. Re-establishing hope in people is our greatest progress.
Unparalleled Patient Experience
Our International Patient Care Program offers special services for patients & families coming from around the globe. We are dedicated to meet the needs and requirements of you and your family.
We provide global access to advanced healthcare with a simple and streamlined process.
Our commitment to patients from across the globe
“We work with various international governments, agencies, NGOs, private bodies to bring the best of healthcare a little closer to you!”
We have partnered with various government and private bodies like health ministers, insurance companies, corporate houses, and NGOs to bring you advanced patient care and clinical intervention.
Healthy Ministry Tie-ups
Gleneagles Global Hospital brings state-of-the-art yet affordable and quality medical care to our patients, nationwide and internationally. With the help of the above governmental bodies and ministries across the globe, we offer personalized services to all.
Gleneagles Global Hospital have tie-ups with all the leading national and international insurance providers to help our patients cover their treatment fees. Whether local service providers or companies from patients’ home-country, insurance settlement with us is an easy and smooth process.
Forging strategic partnerships with the above companies, we offer the finest interdisciplinary care through our alliance networks. We work to create a smooth system that caters to our patients’ healthcare needs.
How we can help you plan your visit?
We provide you international patients end to end patient care services at Gleneagles Global Hospital. Our dedicated staff members will always be there to assist you. They will help in the whole process right from securing appointments, visas, assisting with the travel arrangements, till your stay in India.
Patients need to visit the Indian embassy in their respective country for an Indian visa to travel to India for medical treatment. We will help you facilitate the required paperwork but the final grant of visa depends upon the embassy. The embassy may ask for documentation such as address proof, source of money for medical treatment, insurance policy, treatment plan, and more, as a part of the visa application. Every individual will be liable to pay a visa fee. The same procedure must be followed to secure a visa for the caregiver, in case the patient is traveling with one.
The easiest way to travel to the various Gleneagles Global Hospital locations in India is by air. We are located in Bangalore, Hyderabad, Chennai, and Mumbai, which are well connected with the leading destinations in the world. Our delegates will lead you with the most viable route and plan your travel accordingly. However, no assurance is given on price or availability, as it depends upon the demand and supply in the market.
Gleneagles Global Hospital works largely with its international patients to ensure that their travels are hassle-free and easy. However, patients ought to be careful and well aware of their rights and responsibilities. Before travel, they must check for the following:
Valid visa and travel arrangements.
Medical records like X-Rays, MRIs, health histories, photographs, immunization records, prescriptions, and any other health records relevant to the surgery. Remember to carry all these medical reports and any medicines in your carry-on luggage. Gleneagles Global Hospitals provides you with locker facilities for your valuables and important documents.
A confirmation from the local doctor on travel fitness.
Availability of the doctor and facilities for the procedure at the hospital you are traveling to.
Confirmation of facilities to stay during the treatment.
An international driver’s license, if you wish to drive in India.
Understand the estimated cost and quality of care to be provided.
Have a clear understanding of the follow-up care and time required for recovery.
If you are traveling abroad for medical reasons for the first time, there are certain pointers to overcome Deep Vein Thrombosis (DVT) which includes taking short walks down the aisle on the plane, exercising the muscles of your lower legs, which act as a pump for the blood in the veins, wearing loose-fitting clothes, drinking enough water, avoiding alcohol and other caffeinated drinks.
Indian valid visa is necessary for all the tourists including the medical tourists, which can be attained by approaching the Indian embassy or high commissioner in your city closest to yours. Visa will be received after these government bodies review your application.
Find a list of Indian embassies across the world below:
We work extremely closely with the patients, hence, ensure the best of accommodation and other facilities suiting the specific needs of the patient and the caregiver. We also provide facilities for safekeeping of valuable items and documents. However, depending on the demand and supply, the availability of such facilities may change.
A Patient Relations Cell is tasked to offer our patients with unparalleled patient experience during the stay at Gleneagles Global Hospital .by providing them with the best of infrastructure, world-class facilities, and polite staff assistance. We hope to provide the best treatment and value for patients and their family members.
In case of any issues or queries, the Patient Relations Cell acts as a mediator to find a solution as per the hospital norms as well as the concerns of the patients, and it does not infringe upon the rights of other patients and hospital staff.
The following concerns are handled by the Patient Relations Cell:
Concerns about your hospitalization
Questions on the Hospital policies
Questions on the services rendered at Gleneagles Global Hospitals
Any special needs of the patient and/or family members
Preparing for Admission
We encourage all our patients to plan their hospitalization and stay well in advance, this is even more vital for international patients travelling from a great distance to seek medical care. Our International Patients Services Desk will notify you of the admission date and inform you on what time to arrive at one of our designated hospital. Depending upon the need, specialists at our hospital may also schedule medical tests, such as laboratory studies or X-rays. These tests will be performed at the hospital prior to your admission. Interpreters for several languages including Arabic, Nigerian Languages, Japanese, Cantonese and Mandarin are available for our international patients upon prior request. We can also provide interpreters in Sign Language. Proper planning can be a crucial differentiator in the outcome of your hospital stay.
Consult your doctor and plan your required stay
Know & understand the procedures you need to undergo
Speak to your doctor on the expected outcome of hospitalization
Plan your finances for the travel, procedure & contingencies
Nominate an emergency contact & caregiver
Your planning must involve securing financial avenues to pay for the trip and the procedures, including insurance settlements. Speak to your doctor for a thorough understanding of the required procedures and seek as much clarity as you would like before embarking on the journey.
What must I expect during the hospitalization?
The time at the hospital should be utilized for receiving treatment, resting, and recuperating but happens most of the time is that the patients and caregivers are only focused on the treatment aspect and then the hurry of discharge. Although treatment is a major aspect of the hospital journey, which includes clinical, investigative and small procedures or major surgery but rest and recovery are equally critical. There should be adequate rest given to patients for the best results.
What must I bring along for hospitalization?
Patients must bring along the following list of items for hospitalization at Gleneagles Global Hospital:
A referral letter from your treating physician.
Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
Any forms or letters concerning your payment which that were not submitted.
To make your stay more comfortable, we encourage our patients to bring along their nightwear for any in-patient procedures.
Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
A mobile phone with a charger.
Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.
The patients are also encouraged to bring some of their items such as spectacles, hearing aids, etc., but advised to avoid bringing expensive jewellery, watches, large sums of cash, other such valuables, medications from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We encourage you to come light and only with the most essential items to make your stay easy and hassle-free.
Can the patients have a care-giver and receive visitors?
We always encourage patients to get a close relative or a family member or a friend along at all times for mental and emotional support for the patient. But when a patient is undergoing intensive care or critical procedure we highly discourage visitors for the patients’ personal benefit and faster recovery.
What is the expected outcome of hospitalization?
Completely healing a disease or a disorder is the ultimate aim of any doctor and patient. Still, in some cases, especially for major illnesses just a few days of stay at the hospital may not be able to achieve that goal 100 percent. Hence, we encourage patients to learn and understand the likely outcomes of hospitalization. Patients must understand that in most cases, the end of hospitalization is not certainly the end of the treatment cycle. Succeeding visits may be necessary or you may be on medication.
Preparing for Surgery
For international patients, most of the surgeries are elective procedures giving them enough time to plan and prepare. Surgical intervention is often required to assist a patient to overcome sickness and return to normal activities. Surgeries need not be planned at times it can also be emergency procedures. In case of emergency, the situation allows for little preparation. However, in the elective cases, it is advised to the patients to be well-informed and well-prepared in advance. Preparation of surgery need to involve the following,
Detailed consultations with your doctors on the requirement for surgery.
Comprehensive understanding of the procedure and outcome.
Undergoing appropriate medical investigations for the surgery.
Seeking insurance approval and/or arrangement of funds.
Preparation for surgery most importantly involves the mental willingness of a patient, and in some cases the consent and approval of the blood family.
Surgery Admission Steps
Why is a surgery necessitated?
The need for surgical intervention differs from every patient’s case to the case. Nevertheless, the fundamental principle is that the condition requires extraction, suturing, grafting, bypassing, and other such procedures – which aggregate surgery. Doctors will only opt for surgical intervention if it is very important and is the need of an hour.
Who will perform the surgery?
You will be in a thorough conversation on the need and process of the surgery with the assigned surgeon performing the surgery. Every surgery will have a specialist surgeon who heads the operation, assisted by a team of specialized nurses, paramedics, and other specialists. An anaesthetists will monitor your conscious levels and administer necessary pain medication.
What will happen on the day of surgery?
On the day of the operation, the patient will be moved to a preoperative area and prepped for surgery. This includes changing into sterile surgical robes, intubation (if necessary), and final investigations. Patients may be asked to avoid eating food from midnight on the day of the surgery. Any other precautions will be informed well ahead of time.
Unexpected changes in the surgical schedule may happen sometimes. This may lead to a change in your surgery timing on the day of surgery. Your family members, friends will be asked to wait in the surgical waiting room or the hospital lobby during your surgery. After being shifted in the operating room by the nurse, several monitors will be applied to monitor heart rate and rhythm. Three small sticky patches would be placed on your chest and an automatic blood pressure cuff will be placed on the arm.
Things to Remember Before Surgery
Do not eat, drink (not even water) after midnight the day before your surgery. If you have been instructed to take important medications, take no more than two tablespoons of water and no later than two hours before surgery. If you eat or drink after midnight, your surgery may be delayed or will be cancelled.
Do not wear hairpins, watches, contact lenses, or removable jewellery. If you wear a wig please remove.
You may be asked to remove dentures and other non-permanent items including undergarments before surgery.
If you are admitted to the hospital after your surgery, you may want to bring pyjamas or nightgown, slippers, toothbrush, toothpaste, shampoo, deodorant and other personal toiletries, etc.
What kind of anesthetic will I be given?
It depends on the nature of the surgery, the patient’s condition and the recovery options post-surgery, the pain-relievers and anaesthesia are decided, which will be informed to the patients and caregivers for their consent. General anaesthesia is preferred for critical surgeries while for localized procedures, local anaesthesia is preferred. For surgeries wherein, a larger area is operated then spinal anaesthesia will be given.
How long does it take to recover from surgery?
Typically, an overnight stay in the post-surgical intensive care allows a patient to recover enough from the surgery. With anaesthesia waning, the patient may experience mild grogginess, pain, etc. This is completely natural.
Following surgery, you will be taken to a recovery room where you will receive continuous care by a qualified nurse. Your vital signs will be regularly monitored along with any dressing that was applied after surgery. You may experience dry mouth, sore throat, chills, and blurred vision. If you experience pain or discomfort in the area of your surgery, do not hesitate to ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to intensive care, normal ward or room as necessary.
Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to leave, it is best to do so at the beginning of your surgery to avoid missing the surgeon after your surgery. Your surgeon will let your family/friends know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.
Only if you are well and free of all complications post-treatment, our team of efficient doctors will thoroughly assess you to check if you are fit, at the time of discharge. The medical staff will provide a discharge list catering to the patient’s needs as well as a list of permitted activities as per the procedure performed.
We realize that being away from home and family, especially when you are unwell is difficult and you are anxious to take the next flight home. Before advising discharge, we will consider all factors in your ability to travel and give you a heads-up. We also make sure that you have a safe environment to travel and a sterile one at home.
Pre Discharge Checklist
Discussion with the Doctor
Discuss the timing and viability of discharge. The doctor will help you understand the pros and cons (if any) and advise for discharge likewise.
Post Discharge Treatment Plan
The doctor will also outline a post-discharge treatment plan including medication, investigation, and visits to the hospital, if necessary.
For future reference and follow-up visits, please collect the relevant documentation and medical records.
Billing & Payments
Before discharge, settle your bills and payments which could be done via settlement from insurance or cash payments by self.
Diet & Activity Restrictions
Before discharge, clearly understand the diet plan that you ought to stick to and the activities that you can carry out at home.
Preparing Your Home
In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please inform your caregiver at home about this.
Billing Procedure & FAQs
At Gleneagles Global Hospital billing is centrally administered by the billing department ensuring that it is an effortlessly smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will assist you at every step by being honest about the associated costs, modes of payments and insurance claim to ensure there are no hidden costs. We aim to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.
Does Gleneagles Global Hospitals accept & facilitate cashless settlements?
Yes, we do accept and facilitate cashless settlements with all leading insurance providers with the dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be obtained from the insurer with a final settlement.
Is pre-authorization mandatory for cashless settlements?
In the case of all elective surgeries, there is a requirement of pre-authorized documents from the insurer at the time of the final settlement. However, for emergency cases, our billing team will take a call based on your case.
What modes of payment does Gleneagles Global Hospitals accept?
We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to Indian government regulations and limits, depending on the Hyderabad norms. There should be an adequate arrangement made by the patient and caregivers to ensure a smooth process and discharge.
Is it mandatory for all billing procedures to be completed prior to discharge?
Yes, we encourage you to complete all the billing procedures before discharge to have an effortless process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by approval from the insurer.
Do I need to revisit for a follow-up?
In most cases, we will help you find a local doctor who will take care of the follow-up visits or consultation. In case you want to consult with us, we provide video conferencing facilities. However, in severe cases, you may have to arrange for a follow-up visit, but we will try our best to help you avoid one.
For an exceptional patient experience
At Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad, it is our everyday endeavour to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad has been widely accredited by several leading agencies worldwide as a centre of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.
Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulﬁl to make everyone’s stay pleasant and hassle-free.
Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.
Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.
International Quality Standards
Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.
Nationally Accredited Laboratories
Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.
The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.
To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
To be called by patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital
At Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:
Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
Provide complete and accurate information about patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks.
Ask questions when they do not understand information or instructions
If the patient does not understand or follow through the treatment plan, then it is the patient’s responsibility to tell the doctor
Actively participate in pain management plan and keep doctors and nurses informed of the effectiveness of the treatment.
Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
We are with you in your journey to better health
A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.
Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Hospitals is the premier facility for treatment and care include the following.
We are committed to deliver your health aspirations
This simple tool allows you to search and ﬁnd a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search.
Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to ﬁnd a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go!
Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at our facilities. Here is what our patients say!
Good Doctors & good treatment. The care given by the doctors to the patients is very good.
Suryanarayana Murthy A
Treated for: Lung Problem - 23 Jan, 2020
10/10 for the good treatment.
Treated for: Ortho Problem - 23 Jan, 2020
The services were very good and staff was very cooperative.
Santoshi Jeetendra Nigade
Treated for: Ortho Problem - 23 Jan, 2020
Very clean rooms and environment around. Polite & helpful staff. Good treatment.
Treated for: Liver Problem - 23 Jan, 2020
One of the best hospitals in the city and doctors and nurses are providing good services
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