Patient Information

Its your health. Stay informed, stay healthy.

Overview

Comprehensive Consultation & Advanced Care

At Gleneagles Global Hospital, proficient doctors provide extensive consultation and care to our patients. We offer top diagnostic facilities, medical infrastructure, and devoted staff for our Outpatient Department. We have an accessible online booking, which helps you to ease the appointment process. In addition to that, we have a helpline number on the website for any queries or bookings. Except it is an emergency, we requested our patients to arrive at the appointed time allowing us to serve you in a hassle-free manner, providing you a one to one time with the professional

For your first visit, please do bring along with yourself:

Patient Information Diagnostic Medical Report

Any previous medical records, diagnostic reports and any other relevant material.

Care Giver

A caregiver, preferably a close family member or relative.

Treatment Plan

An open mind & willingness to pursue treatment to regain your health.

At Gleneagles Global Hospital, we will help you revive your well-being by religiously working with you as facilitators and advisors. We believe patients and caregivers need to be a significant part of health-related decisions and strive to re-establish your health at the quickest. We provide the finest treatment with the minimum about of trouble to your daily routine.

 

Request Appointment

Preparing for Admission

Patients should prepare in advance and should be well prepared during the time of admission which can be a vital step in the outcome of your hospital stay. Of course, we do understand that emergencies, cannot be planned but for discretionary surgeries and procedures, we encourage each of our patients to have:

  • Planned you’re required to stay in consultation with the doctors.
  • Understand the procedures thoroughly you ought to undergo while at the hospital.
  • Be informed about the expected outcomes and precautions of the hospitalization
  • Layout a plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

While planning, patients should also take care of their insurance formalities, if any and also make prerequisites for leave/absence from work. Patients should have a thorough knowledge of every small aspect and requirement of their hospitalization by asking us just enough questions.

 

FAQ

 

What must I expect during the hospitalization?

The time at the hospital should be utilized for receiving treatment, resting, and recuperating but happens most of the time is that the patients and caregivers are only focused on the treatment aspect and then the hurry of discharge. Although treatment is a major aspect of the hospital journey, which includes clinical, investigative and small procedures or major surgery but rest and recovery are equally critical. There should be adequate rest given to patients for the best results.

What must I bring along for hospitalization?

Patients must bring along the following list of items for hospitalization at Gleneagles Global Hospital:

  1. A referral letter from your treating physician.
  2. Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
  3. Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
  4.  Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
  5.  A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
  6.  Any forms or letters concerning your payment which that were not submitted.
  7. To make your stay more comfortable, we encourage our patients to bring along their nightwear for any in-patient procedures.
  8. Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
  9. A mobile phone with a charger.
  10. Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
  11. If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.

The patients are also encouraged to bring some of their items such as spectacles, hearing aids, etc., but advised to avoid bringing expensive jewellery, watches, large sums of cash, other such valuables, medications from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We encourage you to come light and only with the most essential items to make your stay easy and hassle-free.

Can the patients have a care-giver and receive visitors?

We always encourage patients to get a close relative or a family member or a friend along at all times for mental and emotional support for the patient. But when a patient is undergoing intensive care or critical procedure we highly discourage visitors for the patients’ personal benefit and faster recovery.

What is the expected outcome of hospitalization?

Completely healing a disease or a disorder is the ultimate aim of any doctor and patient. Still, in some cases, especially for major illnesses just a few days of stay at the hospital may not be able to achieve that goal 100 percent. Hence, we encourage patients to learn and understand the likely outcomes of hospitalization. Patients must understand that in most cases, the end of hospitalization is not certainly the end of the treatment cycle. Succeeding visits may be necessary or you may be on medication.

 

Admission Steps

 

doctor consultaion at BGS Glenagles Global Hospitals    treatment and hospitalization at BGS Gleneagles Global Hospitals    Treatment Plan at BGS Gleneagles Global Hospitals  

Insurance Approval approval BGS Gleneagles Global Hospitals    Pre-Admission Investigations at BGS Gleneagles Global Hospitals    Admission at BGS Gleneagles Global Hospitals

 

Preparing for Surgery

A surgical intervention is often necessitated to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

 

FAQ

 

What is the expected outcome of hospitalization?

Completely healing a disease or a disorder is the ultimate aim of any doctor and patient. Still, in some cases, especially for major illnesses just a few days of stay at the hospital may not be able to achieve that goal 100 percent. Hence, we encourage patients to learn and understand the likely outcomes of hospitalization. Patients must understand that in most cases, the end of hospitalization is not certainly the end of the treatment cycle. Succeeding visits may be necessary or you may be on medication.

 

Can the patients have a caregiver and receive visitors?

We always encourage patients to get a close relative or a family member or a friend along at all times for mental and emotional support for the patient. But when a patient is undergoing intensive care or critical procedure we highly discourage visitors for the patients’ benefit and faster recovery

What must I bring along for hospitalization?

Patients must bring along the following list of items for hospitalization at  Gleneagles Global Hospital:

  1. A referral letter from your treating physician.
  2. Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
  3. Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
  4.  Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
  5.  A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
  6.  Any forms or letters concerning your payment which that were not submitted.
  7. To make your stay more comfortable, we encourage our patients to bring along their nightwear for any in-patient procedures.
  8. Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
  9. A mobile phone with a charger.
  10. Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
  11. If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.

The patients are also encouraged to bring some of their items such as spectacles, hearing aids, etc., but advised to avoid bringing expensive jewellery, watches, large sums of cash, other such valuables, medications from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We encourage you to come light and only with the most essential items to make your stay easy and hassle-free.

What must I expect during the hospitalization?

The time at the hospital should be utilized for receiving treatment, resting, and recuperating but happens most of the time is that the patients and caregivers are only focused on the treatment aspect and then the hurry of discharge. Although treatment is a major aspect of the hospital journey, which includes clinical, investigative and small procedures or major surgery but rest and recovery are equally critical. There should be adequate rest given to patients for the best results.

 

Surgery admission Steps

 

Consultation with a doctor at BGS Gleneagles Global Hospitals    Why do I Need A Surgery   Rehabilation Plan plan at BGS Gleneagles Global Hospitals   

Insurance Approval at BGS Gleneagles Global Hospitals    Pre-Surgery Investigations at BGS Gleneagles Global Hospitals   Admission at BGS Gleneagles Global Hospitals

Going Home

No hospital stay, however comfortable, can match the comfort of your own home and we at Gleneagles Global Hospitals perfectly well understand your desire to head home at the earliest possible. We factor-in your eagerness to return to the comfort of your home against the need you may have to stay in the hospital for observation, treatment and/or a possible contingency. Rest & recuperation can be achieved at home, but in certain cases it is important to have a sterile environment with constant observation for a few days. Prior to returning home you must also have a thorough understanding of the care that must be ensured at home and the subsequent visits you ought to undertake. A pre-discharge checklist provided herein give you a brief snapshot of the things you must consider & complete. Please note, discharge from the hospital is neither the end of treatment cycle nor complete cure, it is an important milestone with a few more before you are fully healthy & well.

 

Pre Discharge Checklist

  Discussion with the Doctor

Discuss on the timing and viability of discharge. The doctor will help you understand the pros & cons (if any) and advice for discharge likewise.

  Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigations and visits to the hospital, if necessary.

Discharge Documentation

Please collect the relevant documentation and medical records such as reports, bills, prescriptions, case-history etc., for future reference.

  Discussion with the Doctor

Settle your bills and payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.

  Post Discharge Treatment Plan

Prior to discharge have a clear understanding of the diet plan that you ought to stick to & the activities that you can carry out at home

Discharge Documentation

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please have your family take care of this.

Billing Procedure & FAQs

At Gleneagles Global Hospital billing is centrally controlled by the billing department ensuring that it is an effortlessly smooth experience for the patient and their caretaker right from the time of their pre-admission. Our team from International Patient Services will assist you at every step by being honest and transparent about the relevant costs, methods of payments and insurance claims to ensure there are no hidden costs. Our aim is to provide relief and comfort to patients and caretakers while leaving the financial hassle for us.

Does Gleneagles Global Hospitals accept & facilitate cashless settlements?

Yes, we do accept and facilitate cashless settlements with all leading insurance providers with the dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be obtained from the insurer with a final settlement.

Is pre-authorization mandatory for cashless settlements?

In the case of all elective surgeries, there is a requirement of pre-authorized documents from the insurer at the time of the final settlement. However, for emergency cases, our billing team will take a call based on your case.

What modes of payment does Gleneagles Global Hospitals accept?

We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to Indian government regulations and limits, depending on the Hyderabad norms. There should be an adequate arrangement made by the patient and caregivers to ensure a smooth process and discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes, we encourage you to complete all the billing procedures before discharge to have an effortless process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by approval from the insurer.

Do I need to revisit for a follow-up?

In most cases, we will help you find a local doctor who will take care of the follow-up visits or consultation. In case you want to consult with us, we provide video conferencing facilities. However, in severe cases, you may have to arrange for a follow-up visit, but we will try our best to help you avoid one.

Giving you choice and fleibility

One of the most essential components of the current healthcare structure is Health Insurance and Third-Party Assurance. Some medical treatments can be pricey and hence, the need for insurance. With our wide range of health insurance partners, we guarantee that all our patients will have a seamless and effective approval mechanism. Additionally, our network of insurance brands helps patients have a clear knowledge of the coverage, eligibility, taxes, and other aspects of coverage. We provide a unique patient experience by creating an ecosystem for accurate and quick settlement of claims.

Insurers can trust us to provide precise information, documentation, and support in evaluating the patient’s terms and offering a transparent mechanism for claims.

Insurance Partners

Gleneagles Global Hospital is helping patients secure quick approval for their healthcare requirements with a long-standing reliable relationship with the leading Health Insurance providers in Hyderabad. We have listed our network of insurance companies below. Yet, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

TPA Partners

We make the claims and settlements more convenient for patients by maintaining a close relationship with the leading Third-Party Administrators worldwide. We have listed our network of insurance companies below. But, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

Empanelled Public Sector Corporates

We have tie-ups with some of the leading public and private sector companies across all industry segments, wherein their employees can undergo an easy and smooth medical treatment, with insurance, at Gleneagles Global Hospital.

Patient Rights & Responsibilities

At Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

 

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

services for the differntly abled at BGS Glenagles Global Hospitals

Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.Gleneagles Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

services for the differntly abled at BGS Glenagles Global Hospitals

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Gleneagles Global Hospital, Lakdi-ka-pul, Hyderabad is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.The staff at Gleneagles Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

You maybe interested in

 

Our Centres of Excellence

Gleneagles Global Hospitals India offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Hospitals is the premier facility for  treatment and care include the following.

We are committed to deliver your health aspirations

This simple tool allows you to search and find a doctor belonging to a particular specialty in any of our hospital locations. There are two ways by which you can search.


Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for,  please type the correct name in the "Search by doctor's name" search bar and click on Go!

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Written Testimonials

Every day we strive harder to deliver a great patient experience which is not just the treatment but also your overall experience at  our facilities. Here is what our patients say!

Video Testimonials 

Hear the stories of individuals who've overcome extraordinary odds to reclaim their health!

Media Experts Speaks

Online Media: Obesity in kids – How to tackle the problem? | Image | Gleneagles Global Hospitals, Lakdi Ka Pul, Hyderabad

07/15/201923 Jan, 2020

A healthy lifestyle begins at home. Parents should discourage their kids from snacking on unhealthy foods between meals or...

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Online Media: Not enough organs despite increase in donations | Times of India - Image | Gleneagles Global Hospitals, Lakdi Ka Pul, Hyderabad

08/24/201923 Jan, 2020

Despite an increase in number of organ donations in the state, the wait for an organ is still a long one for many awaiting...

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Online Media: Stitchless Key Hole surgery successful | The HANS India - Image | Gleneagles Global Hospitals, Lakdi Ka Pul, Hyderabad

08/24/201923 Jan, 2020

Suresh, a 32-year-old marketing executive, residing in the city was diagnosed with L5-S1 intervertebral disc prolapse. He ...

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