USER CONSENT & DATA USAGE POLICY
You have the option of uploading Your identifiable health information and Sensitive personal data or information, including but not limited to physical, physiological and mental health condition, and medical records and history on the Application, which may be accessed by us and/or any of our HSPs* or Third parties, using the Application, during the course of providing Services to You.
(* “Healthcare Service Providers” or “HSPs” are our hospitals or clinics, also includes their duly qualified doctors, Registered Medical Practitioners, nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service providers, our Authorized representatives and who interacts with Users as part of the Services and our Affiliates / Group Companies. Further, the HSPs shall also include Third parties, being the technical support and license providers, who provide their software/licensed software, technical and data storage/management related support providers and call centre support for directly or indirectly providing the services contemplated under this facility. Accordingly all such parties shall be referred herein as “HSPs.”)
If You are an Attendant or Caregiver or Secondary User, information of Primary User and/or Your information may be provided to Us, by using and accessing the Application and Services, if and only if you have been authorized by the Primary User to do so.
By continuing to access and use the Application and Service:
We may collect various personal information from You, when You use the Application and for the features provided by the Application.
We are required by law, to maintain the privacy and confidentiality of Your medical information. We assure to take Your privacy seriously and to maintain privacy and confidentiality of the information provided by You to Us, in accordance with the extant Law.
OTHER WEBSITES/MOBILE APPLICATIONS
You may be provided with links on the Application that direct You to third party websites/applications/content or service providers (collectively “Third Party Content”).
Links to such third party applications are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting/using any Third Party Content via a link available on the Application.
We do not make any warranty or give any security with respect to the personal information disclosed by You, using any other external mobile apps/device..
DATA RECORDING, STORAGE, ENCRYPTION & USAGE
The information stored on the Application, may be entered by You or by Your Attendant/Caregiver, in the course of services provided by us.
The information collected as part of the Services may be stored on our internal and/or third-party cloud platform (“Cloud Service Provider”) or server (“Storage Service Provider”).
All video-consultations/IM chat consultations/text messages/audios/videos/transcripts/prescriptions/email/medical records and hard copy correspondences, between Users and Us/HSPs, shall be recorded, saved and stored for record purposes and in the event such records are required to be produced as evidence on the direction of a court of law. We/our HSPs may review this data from time to time, for quality evaluation purposes.
It is hereby clarified that We/HSPs donot have the obligation to pre-screen or monitor User Content at any time, except as required under Law.
However, We may elect to monitor any User Content and may modify or remove any User Content from the Application, without any intimation, if it is determined that such User Content is in violation of this Agreement or any applicable law and best practices.
All User Content shall be recorded, saved and stored electronically on a secure cloud database/server managed internally and/or by the Cloud Service Provider/Storage Service Provider. We shall take best efforts to ensure that the internal storage/and or Cloud Service Provider/Storage Service Provider uses appropriate levels of encryptions to protect data and takes all necessary precautions. We will however not be responsible for any cyber data t loss or data heft from its Application or the Cloud Service Provider’s/Storage Service Provider’s databases, for the reasons beyond our control, including on account of any Force majeure and despite implementing the standard security systems and protocols in this regard.